Guest Services Agent Job in Abu Dhabi | Airport Customer Service Career at Velora LLC

Abu Dhabi and Dubai continue to stand out as leading global aviation hubs, creating strong demand for skilled airport customer service professionals. Among the latest opportunities is the Guest Services Agent position in Abu Dhabi, offered by Velora LLC (formerly Etihad Airport Services – Ground).

This role is ideal for individuals who thrive in fast-paced environments, enjoy interacting with international travelers, and are passionate about delivering exceptional service at a world-class airport.

About the Role – Guest Services Agent (Abu Dhabi)

As a Guest Services Agent, you will play a key role in ensuring passengers enjoy a smooth, safe, and pleasant airport experience. You will be responsible for assisting guests throughout their journey while maintaining high standards of safety, security, and operational efficiency.

This position directly supports daily operations at Zayed International Airport and contributes significantly to overall customer satisfaction.

Key Responsibilities

Guest Services Agents handle a wide range of airport service duties, including:

• Assisting passengers with check-in, boarding, baggage handling, and airport procedures
• Supporting ground handling teams to ensure timely and quality service delivery
• Guiding passengers with connecting flights and providing accurate travel information
• Coordinating with cabin crew to facilitate smooth boarding processes
• Conducting initial security checks and monitoring controlled access areas
• Responding to customer enquiries across various service channels
• Managing passenger complaints professionally and ensuring timely resolution
• Escalating complex issues to the appropriate departments when necessary
• Tracking recurring service issues and reporting them to supervisors
• Contributing to service improvement and continuous enhancement initiatives

Education & Experience Requirements

To qualify for this role, candidates should meet the following criteria:

• Minimum high school certificate
• At least 1 year of experience in customer service, aviation, or airport operations
• Strong communication and interpersonal skills
• Ability to perform effectively in a dynamic airport environment
• Customer-focused attitude with attention to detail

About Velora LLC

Velora LLC, formerly known as Etihad Airport Services – Ground, is the exclusive ground handling service provider at Zayed International Airport, Abu Dhabi. The company delivers a wide range of services including passenger handling, boarding operations, baggage services, and ground support.

Velora is committed to excellence, with a strong emphasis on safety, security, operational efficiency, and world-class customer service for both departing and transit passengers.

Job Overview

Why Apply for This Role?

• Work at one of the UAE’s most advanced international airports
• Gain hands-on experience in aviation and airport operations
• Build a long-term career in the airport customer service sector
• Join a professional, service-driven, and safety-focused organization

How to Apply

Interested candidates can apply online through the official recruitment portal:

👉 Apply Here:

Make sure your CV is updated and clearly highlights your customer service or airport-related experience.

⚠️ ദയവായി ശ്രദ്ധിക്കുക

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📱 +91 84315 60964
https://wa.me/918431560964

If you are passionate about customer service and eager to grow your career in the aviation industry, the Guest Services Agent role in Abu Dhabi is an excellent opportunity to take your next professional step ✈️