The UAE’s fast-growing e-commerce food sector continues to redefine customer expectations through speed, efficiency, and digital innovation. Aramtec Food Service is at the forefront of this transformation, delivering premium-quality food products across Dubai through its advanced online platform, ButcherShop.ae.

To support its expanding digital operations, Aramtec is now hiring a Customer Service Executive to join its Dubai-based E-Commerce Operations Team in 2026.

Join Aramtec as a Customer Service Executive – Dubai

Aramtec is seeking enthusiastic and customer-focused professionals who excel in communication, problem-solving, and delivering exceptional service experiences across digital and phone channels.

This position plays a key role in the E-Commerce Customer Support Division, ensuring smooth order processing, customer satisfaction, and operational coordination.

Key Areas of Responsibility

• Online order support and assistance
• CRM management and updates
• Customer interaction across digital platforms
• Complaint handling and resolution
• Order tracking and fulfillment coordination
• Process improvement support

Core Job Responsibilities

1️⃣ Order Support & Online Assistance

• Guide customers through the order placement process
• Handle order changes and cancellations
• Provide real-time delivery updates
• Resolve billing and product-related concerns
• Coordinate with warehouse and delivery teams

2️⃣ CRM Management & Relationship Building

• Maintain accurate CRM records
• Log and track customer interactions
• Monitor repeat customer trends
• Follow up proactively to ensure satisfaction
• Collaborate internally to enhance service quality

3️⃣ Cross-Department Collaboration

• Work closely with digital marketing teams
• Coordinate with warehouse operations
• Communicate with delivery scheduling departments
• Improve customer journey through feedback sharing

4️⃣ Process Improvement

• Identify recurring customer concerns
• Suggest workflow enhancements
• Support faster ticket resolution
• Recommend automation within CRM tools
• Improve post-purchase experience strategies

Skills & Qualifications Required

Aramtec is looking for candidates who demonstrate:

• Excellent verbal and written communication skills
• Strong customer-focused mindset
• Confidence in complaint handling
• Effective problem-solving ability
• Basic knowledge of CRM systems and computer applications
• Ability to multitask in fast-paced environments
• Team collaboration skills
• Adaptability to digital tools

Experience in E-commerce customer support or the food service industry is an advantage, but freshers with strong communication skills are encouraged to apply.

Why Join Aramtec Food Service?

Working with Aramtec means becoming part of a forward-thinking organization that offers:

• Professional development opportunities
• A collaborative workplace culture
• Exposure to advanced digital commerce systems
• Career growth within the UAE’s expanding e-commerce sector
• Performance recognition and innovation-driven environment

Through ButcherShop.ae, employees gain valuable exposure to one of Dubai’s rapidly growing online food retail platforms.

Ideal for Candidates Seeking

• Customer Service Jobs in Dubai
• E-Commerce Support Roles in UAE
• CRM Executive Positions
• Online Order Management Careers
• Food Industry Customer Support Jobs

How to Apply

Interested candidates should send their updated CV to:

📧 dannielle@aramtec.com

Make sure your CV highlights:

• Communication strengths
• Customer service experience
• CRM or e-commerce exposure
• Team collaboration abilities
• Problem-solving achievements

Shortlisted candidates will be contacted by the recruitment team for further evaluation.

⚠️ Important Notice (ATS CV Requirement)

When applying, upload an ATS-formatted CV to improve your chances of shortlisting.
If you require assistance creating a professional ATS CV, you may contact:

📱 +91 96058 12580 (WhatsApp)

Build Your Career with Aramtec in 2026

By joining Aramtec’s customer support team, you will play a vital role in enhancing digital customer experiences and supporting Dubai’s growing online food service market.

If you are passionate about customer engagement, digital commerce, and delivering service excellence, this opportunity could be your next career step in the UAE.