The UAE aviation industry continues to expand rapidly, creating exciting career opportunities for customer service professionals. One of the latest openings is for a Guest Services Agent at Velora LLC in Abu Dhabi. Previously known as Etihad Airport Services – Ground, Velora is a leading airport operations company supporting passengers at Zayed International Airport.

This role is an excellent opportunity for candidates who enjoy interacting with people, working in a fast-paced airport environment, and building a long-term career in aviation and customer service.

About the Guest Services Agent Role

As a Guest Services Agent, you will play an important role in ensuring passengers receive smooth, professional, and friendly service throughout their airport journey. The position involves supporting airport operations, assisting travelers, and maintaining high standards of safety, security, and customer satisfaction.

Working at Zayed International Airport offers valuable exposure to the aviation industry while helping passengers enjoy a comfortable and stress-free travel experience.

Key Responsibilities

The selected candidate will be responsible for a variety of airport customer service duties, including:

• Assisting passengers during check-in and boarding procedures
• Providing baggage support and travel assistance
• Helping travelers with connecting flights and airport guidance
• Coordinating with airline staff and cabin crew for smooth boarding operations
• Conducting initial passenger screening and monitoring controlled access areas
• Handling customer enquiries through multiple communication channels
• Resolving passenger complaints professionally and efficiently
• Escalating complex issues to the relevant departments when necessary
• Monitoring recurring service issues and reporting them to supervisors
• Supporting continuous service improvement initiatives

Eligibility Criteria

Applicants must meet the following requirements:

• Minimum high school qualification
• At least 1 year of experience in customer service or airport operations
• Strong communication and interpersonal skills
• Ability to work in a dynamic and operational airport environment
• Customer-focused attitude with problem-solving abilities

About Velora LLC

Velora LLC is the official ground handling service provider at Zayed International Airport in Abu Dhabi. The company manages a wide range of airport operations, including passenger services, boarding support, baggage handling, and aircraft ground assistance.

Velora is recognized for maintaining high standards in safety, operational efficiency, and customer experience while supporting millions of passengers each year.

Job Details

Why Apply for This Job?

• Opportunity to work at one of the UAE’s leading international airports
• Gain professional experience in aviation and airport services
• Enhance customer service and operational skills
• Join a professional and service-oriented organization
• Excellent career growth opportunities in the aviation sector

How to Apply

Interested candidates can apply online through the official Velora careers portal.

Apply here: 

Before applying, make sure your CV is updated and highlights your customer service, aviation, or airport operations experience.

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If you are passionate about customer service and interested in building a successful aviation career in the UAE, this Guest Services Agent opportunity in Abu Dhabi could be the perfect next step for you.