Travel Consultant – dnata Corporate Travel

As the travel division of dnata—one of the world’s leading air and travel services providers—dnata Travel Group operates over 20 international travel brands and serves customers across the globe. Known for innovation, service excellence, and reliability, dnata offers a strong platform for long-term career growth.

Role Overview

As a Travel Consultant, you will work in a fast-paced 24/7 operational environment, acting as a key point of contact for customers across multiple channels, including retail counters, phone calls, WhatsApp, and email. Your primary focus will be to convert travel enquiries into confirmed bookings while ensuring a seamless and high-quality customer experience.

The role involves handling airline ticketing, travel products, booking amendments, and proactive disruption management. You will support customers throughout the entire travel journey while identifying opportunities to maximize sales through professional and solution-oriented service.

Key Responsibilities

• Deliver exceptional customer service to retail, corporate, and government clients
• Respond to customer enquiries promptly using approved systems and tools
• Build and maintain strong relationships with customers and suppliers
• Promote dnata-contracted products, services, and loyalty programs
• Cross-sell and upsell relevant travel products, including tours and ancillary services
• Provide accurate guidance on visa, passport, insurance, health, and check-in requirements
• Manage service disruptions and resolve issues with a positive, customer-focused approach
• Meet sales targets, service KPIs, and quality standards
• Comply with internal audit requirements and customer feedback guidelines

Skills and Qualifications

Candidates should have prior experience in travel, tourism, ticketing, reservations, sales, or customer service. The ideal candidate will demonstrate a strong commitment to customer satisfaction and sales excellence.

Key requirements include:

• Excellent communication and interpersonal skills
• Strong persuasion and sales ability
• High attention to detail and active listening skills
• Confidence in using IT systems and learning new tools
• Flexibility to work shifts, including weekends and public holidays
• A proactive attitude with a desire for continuous learning and development

Salary and Benefits

dnata offers a competitive tax-free salary along with exclusive travel industry benefits, including discounted flights and hotel stays worldwide. Employees also gain access to long-term career opportunities within the Emirates Group, while enjoying life in one of the world’s most vibrant cities—Dubai.

How to Apply

Interested candidates should apply online through the official Emirates Group careers portal before the closing date.

👉 Apply Now:

⚠️ Important Notice

Please upload only an ATS-compatible CV when applying, as applications are shortlisted through an Applicant Tracking System (ATS).
If you require a professional ATS CV, you may contact via WhatsApp:
📱 +91 96058 12580

This role is an excellent opportunity for motivated professionals looking to build a successful career with one of the world’s leading travel service organizations.