Are you searching for airport customer service jobs in the UAE? A new opportunity is now open for Customer Service Agents to join airport passenger support teams across the United Arab Emirates. This role is ideal for individuals who enjoy assisting travelers, delivering excellent customer service, and working in a fast-paced aviation environment.

Customer Service Agents play a key role in ensuring passengers receive smooth and professional assistance throughout their airport journey. Candidates with strong communication skills, patience, and customer handling experience are encouraged to apply.

DP World Careers Dubai 2026: Supervisor Job Vacancy | Apply Online

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Job Details

Category	Details
Position	Supervisor
Company	DP World
Location	Dubai, United Arab Emirates
Job ID	22709
Department	Port & Terminal Operations
Employment Type	Full-Time
Application Deadline	23 June 2026

Job Overview

DP World is seeking an experienced and motivated Supervisor to join its Port & Terminal Operations team in Dubai. This role is responsible for overseeing daily operational activities, coordinating workforce deployment, managing schedules, and ensuring smooth service delivery across operations. The successful candidate will work closely with employees, clients, vendors, and management to maintain high operational standards and achieve business objectives.

Key Responsibilities

As a Supervisor, your responsibilities will include:

• Planning and organizing workforce requirements to support operational demands.
• Managing employee schedules, annual leave planning, and manpower allocation.
• Identifying staffing gaps and implementing effective solutions.
• Coordinating workforce deployment to ensure operational efficiency.
• Serving as the primary contact for operational concerns, service quality issues, and workplace incidents.
• Monitoring daily operations to maintain customer satisfaction and service excellence.
• Liaising with vendors and suppliers regarding access permits and operational needs.
• Reviewing, verifying, and submitting employee timesheets accurately.
• Preparing daily, weekly, and monthly operational performance reports.
• Facilitating effective communication between clients, operational teams, and management.
• Building and maintaining strong stakeholder relationships.
• Supporting project activities, tracking progress, and resolving operational challenges.
• Maintaining attendance records and departmental documentation.
• Reviewing staffing agreements and ensuring operational records remain up to date.

Required Skills and Qualifications

To be successful in this role, candidates should possess:

• Strong leadership and team management skills.
• Experience in workforce planning, scheduling, and deployment.
• Excellent communication and interpersonal abilities.
• Effective problem-solving and decision-making skills.
• Strong organizational and time-management capabilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Experience preparing operational reports and documentation.
• Strong stakeholder and customer relationship management skills.

Why Join DP World?

DP World offers an exciting opportunity to work with one of the world's leading logistics and port operators. Employees benefit from a dynamic work environment, career development opportunities, and the chance to contribute to world-class operational excellence within the maritime and logistics industry.

Why Apply for This Role?

This opportunity is ideal for candidates who enjoy helping people and working in customer-focused environments. Airport customer service careers can lead to future opportunities in aviation, hospitality, airline operations, and passenger services.

Candidates with positive attitudes, patience, and strong interpersonal skills are highly suited for this position.

How to Apply

Interested applicants can submit their applications through the official recruitment portal below:

Apply Here:
Official Application Portal

Applicants are advised to prepare an updated CV highlighting their customer service experience, communication abilities, and any previous airport or hospitality background before applying.

Conclusion

The Customer Service Agent role in the UAE provides an excellent opportunity for individuals seeking careers in airport operations and passenger support services. With responsibilities focused on assisting travelers and maintaining high customer service standards, this position offers valuable professional experience in a dynamic aviation environment.

Qualified candidates are encouraged to apply and explore rewarding career opportunities within the UAE’s growing airport and aviation sector.