Are you an experienced customer service professional looking to advance your career in the logistics and supply chain industry? GAC Group is currently hiring a Customer Service Supervisor for its Abu Dhabi operations. This is an excellent opportunity to join a globally recognized organization known for delivering world-class shipping, logistics, and marine services.

If you possess strong leadership abilities, customer relationship management expertise, and experience handling quotations, RFQs, and operational coordination, this role could be the ideal next step in your professional journey.

About GAC Group

GAC Group is a leading international provider of shipping, logistics, and marine solutions with operations spanning multiple countries worldwide. The company is recognized for its commitment to customer satisfaction, operational excellence, innovation, and employee development.

By joining GAC, professionals gain exposure to a dynamic global work environment and opportunities for long-term career growth.

Position Details

Current Opening

Customer Service Supervisor

Department: Customer Service & Operations

Key Responsibilities

The selected candidate will be responsible for supervising customer service operations while supporting business development and ensuring exceptional service delivery.

Duties Include:

• Preparing accurate and timely quotations to support sales activities.
• Managing customer inquiries, requests, and complaints efficiently.
• Building and maintaining strong relationships with clients, global agents, and business partners.
• Supervising and mentoring customer service team members.
• Managing RFQs, tenders, and pricing submissions.
• Conducting cost analysis and pricing evaluations.
• Coordinating with suppliers and service providers to ensure operational efficiency.
• Identifying opportunities for process improvements and service enhancements.
• Ensuring accurate documentation and timely submission of operational records.

Qualifications & Requirements

Applicants should meet the following criteria:

• Minimum 5 years of experience in a Customer Service Supervisor or similar role.
• Bachelor's degree in Management or a related discipline.
• Strong negotiation and relationship-building skills.
• Excellent organizational and time-management abilities.
• Outstanding communication skills in English.
• Proficiency in Microsoft Office applications.
• Ability to quickly adapt to new software platforms and operational systems.

Preference may be given to candidates with experience in logistics, freight forwarding, shipping, or supply chain operations.

Why Join GAC Group?

Working with GAC offers numerous professional and career development benefits, including:

• International and multicultural work environment.
• Career advancement opportunities.
• Exposure to global logistics and supply chain operations.
• Competitive salary and benefits package.
• Professional development and leadership growth.
• Collaborative workplace culture.
• Benefits in accordance with UAE Labour Law.

Recruitment Process

The recruitment process typically includes:

1. Online application submission.
2. Resume screening and shortlisting.
3. Initial HR assessment.
4. Departmental interview.
5. Final selection and job offer.

Candidates with relevant experience and strong leadership capabilities may receive priority consideration.

Required Documents

Applicants should prepare the following documents before applying:

• Updated CV/Resume
• Passport Copy
• Educational Certificates
• Experience Certificates
• Recent Passport-Size Photograph

How to Apply

Interested candidates can submit their applications through the official GAC careers portal.

Application Steps

1. Update your CV with your latest experience and achievements.
2. Review the job requirements carefully.
3. Access the official application portal.
4. Complete the online application form.
5. Submit your application and await further communication from the recruitment team.

Apply Now

Position: Customer Service Supervisor
Location: Abu Dhabi, UAE

Application Link:

Important Notice

ATS CV Recommended

Applicants are strongly encouraged to upload an ATS-friendly CV to improve visibility during the recruitment screening process.

If you require assistance in creating a professional ATS-compliant CV, you may seek expert support before submitting your application.

Conclusion

The Customer Service Supervisor position at GAC Group presents an excellent opportunity for experienced professionals seeking career growth within the UAE's thriving logistics and supply chain sector. With a strong global presence, a professional work culture, and opportunities for leadership development, GAC Group continues to be a preferred employer for talented individuals. Qualified candidates are encouraged to apply and take the next step toward a rewarding career in Abu Dhabi.