Al-Futtaim Group Hiring Team Leader at Dubai Airport | Customer Service Leadership Role

The position is based at Dubai International Airport, where the selected candidate will oversee front-office operations, ensuring high service standards and smooth day-to-day performance in a fast-paced environment.

Job Overview

The Team Leader will be responsible for supervising front-office activities, supporting team performance, and maintaining excellent customer service standards.

About Al-Futtaim Group

Founded in the 1930s, Al-Futtaim Group has grown from a trading business into one of the most diversified private companies in the Middle East.

Headquartered in Dubai, the group operates across key sectors including:

• Automotive
• Financial Services
• Real Estate
• Retail
• Healthcare

With 35,000+ employees in over 20 countries, Al-Futtaim partners with more than 200 global brands, delivering high-quality products and services across multiple industries.

Key Responsibilities

Customer Service & Sales

• Deliver a seamless and professional customer rental experience
• Handle and resolve escalated customer issues
• Promote additional services such as insurance, upgrades, and add-ons
• Ensure high levels of customer satisfaction

Team Leadership

• Supervise and support Customer Service Representatives
• Conduct daily team briefings
• Assign tasks and manage staff schedules
• Coach team members to improve performance

Operational Excellence

• Oversee rental processes including vehicle check-out, returns, and upgrades
• Ensure accurate documentation and invoicing
• Coordinate with fleet teams on vehicle availability
• Reduce waiting times and improve efficiency

Reporting & Compliance

• Monitor key KPIs such as:
  • Customer satisfaction
  • Revenue per transaction
  • Upselling performance
• Prepare daily operational reports
• Ensure compliance with company policies and audit standards
• Maintain accurate system records

Skills and Qualifications

Education

• Bachelor’s degree (preferred)

Experience

• Minimum 2 years in customer service
• Basic knowledge of the car rental or similar service industry

Key Skills

• Strong customer-focused leadership
• Excellent communication and interpersonal skills
• Operational awareness and compliance discipline
• Ability to manage teams in a dynamic environment
• Adaptability in fast-paced airport operations

Why Join Al-Futtaim?

Working with Al-Futtaim Group offers:

• Career growth within a leading regional organization
• Exposure to international brands and business practices
• A diverse and multicultural work environment
• Opportunities to develop leadership and operational skills
• Experience in a high-energy airport setting

How to Apply

Interested candidates can apply through the official careers portal:

Application Steps:

1. Visit the official Al-Futtaim careers website
2. Review the job requirements carefully
3. Upload your updated CV/resume
4. Submit your application online

👉 Apply here: 

This is an excellent opportunity for candidates with customer service leadership experience to build a long-term career with one of the UAE’s most respected business groups.