Atlantis The Palm Hiring Airport Services Agent 2026 – Luxury Hospitality Career in UAE

This role is perfect for individuals who enjoy interacting with international guests, working in multicultural environments, and delivering exceptional service in a fast-paced setting.

Operated by Kerzner International, Atlantis is a globally recognized luxury hospitality brand. With team members from over 100 nationalities, the resort offers a dynamic workplace focused on teamwork, professionalism, and outstanding guest satisfaction.

Job Overview

Position: Agent – Airport Services
Company: Atlantis Resorts Dubai
Location: Dubai
Employment Type: Full-Time
Industry: Luxury Hospitality / Guest Services
Work Mode: On-site
Experience Required: Minimum 2 Years (Customer Service or Hospitality)

About the Role

As an Airport Services Agent, you will serve as the first point of contact for guests arriving and departing from Dubai. Your primary responsibility is to ensure a smooth, welcoming, and personalized airport experience.

You will assist with transportation coordination, provide directions, communicate with hotel departments, and ensure all guest needs are handled efficiently. The role requires patience, energy, and a strong service-oriented mindset, especially during peak travel periods.

Key Responsibilities

• Greet guests at airport arrival areas professionally and warmly
• Assist with transfers, transportation arrangements, and directions
• Coordinate with internal hotel departments for seamless guest service
• Provide accurate information about hotel services and facilities
• Manage guest flow efficiently in busy environments
• Follow operational procedures and support team members
• Deliver a memorable and personalized guest experience

Candidate Requirements

To qualify for this position, applicants should have:

• Minimum 2 years of experience in customer service or hospitality
• Strong communication and interpersonal skills
• Experience working with multicultural guests
• A positive, professional, and service-focused attitude
• Ability to perform well in high-volume environments
• Fluency in English (additional languages are a strong advantage)

Benefits & Employee Perks

Atlantis Dubai offers one of the most attractive benefits packages in the UAE hospitality sector.

Employee Benefits Include:

• Competitive tax-free salary (AED)
• Comprehensive medical insurance (including dental)
• Annual flight ticket to home country
• Life insurance coverage
• Staff meals and dining privileges
• Discounted stays at Kerzner properties worldwide
• Incentive and recognition programs
• Wellness initiatives and social activities
• Professional training and career development programs
• Internal promotions and global career mobility opportunities

Work Culture & Career Growth

Atlantis Dubai places strong emphasis on employee development and long-term career progression. Team members receive world-class hospitality training and have opportunities to grow within the company’s global portfolio.

This position is ideal for candidates aiming to build a long-term career in hospitality, tourism, or guest relations within a world-renowned luxury brand.

How to Apply

Interested candidates can apply through the official recruitment portal.

Application Steps:

1. Update your CV highlighting relevant hospitality or customer service experience.
2. Emphasize communication skills and language proficiency.
3. Submit your application through the official careers page.

Apply Here:

Only shortlisted candidates will be contacted by the recruitment team.

If you are passionate about hospitality and enjoy creating exceptional guest experiences, this opportunity at Atlantis Dubai could be the perfect next step in your career journey.