Customer Care Agent Jobs in Sharjah 2026

Are you passionate about customer service and aiming to grow your career with a global organization? KONE, a recognized Top Employer in the Middle East, is currently hiring Customer Care Agents in Sharjah. This is a great opportunity for professionals who enjoy assisting customers, managing communications, and working in a dynamic contact center environment.

Joining KONE means being part of a company that values innovation, teamwork, and employee well-being while delivering world-class elevator and escalator solutions.

Job Overview

Position: Customer Care Agent
Location: Sharjah, UAE
Company: KONE
Job Type: Full-Time

About KONE

KONE is a global leader in the elevator and escalator industry, known for its strong commitment to safety, quality, and innovation. With recognition as a Top Employer across the UAE and the wider region, KONE fosters a collaborative and inclusive work culture that supports employee growth and satisfaction.

Job Purpose

The Customer Care Agent serves as the primary point of contact for customers, handling both inbound and outbound communications. The role involves managing service requests and ensuring smooth coordination between customers and technical teams.

Key Responsibilities

Call Handling & Operations

Manage alarm calls, test calls, and service requests
Register cases and dispatch technicians when necessary
Monitor and follow up on open cases for timely resolution
Provide safety instructions during emergency situations

Customer Interaction

Handle inbound and outbound calls professionally
Resolve customer inquiries and complaints efficiently
Conduct customer satisfaction surveys
Identify potential business leads and share them with the sales team

Coordination & Support

Direct customers to the appropriate departments
Assist with marketing campaigns and engagement activities
Maintain accurate records of all customer interactions

Qualifications & Requirements

Bachelor’s degree or equivalent qualification
Minimum 2 years of experience in customer service
Fluency in English and Arabic (mandatory)
Knowledge of French is an added advantage
Strong IT and communication skills

Skills for Success

Excellent communication and interpersonal skills
Ability to multitask and work under pressure
Strong problem-solving and decision-making abilities
Good organizational and time management skills
Professionalism and empathy in handling customer concerns

Why Join KONE?

KONE offers a supportive and growth-focused work environment with several benefits:

Opportunity to work with a globally recognized company
Strong emphasis on employee well-being
Career development and growth opportunities
Inclusive and team-oriented workplace culture
Exposure to international standards and practices

Work Environment

Based in Sharjah office
Contact center operations
Fast-paced, collaborative team setting

How to Apply

Interested candidates can apply through the official link below:

👉 Apply Here:

Make sure your CV highlights your customer service experience, language proficiency, and communication skills.

Take the next step in your career with KONE and become part of a team that delivers exceptional service and innovative solutions worldwide.

Customer Care Agent Jobs in Sharjah 2026 | KONE Careers UAE