Customer Service Executive Job in Abu Dhabi – Abreco Freight Careers 2026

With the logistics industry expanding rapidly across the UAE, this opportunity allows candidates to work with international shipping networks while strengthening their skills in customer service, documentation, and operations.

Job Details

• Position: Customer Service Executive
• Company: Abreco Freight
• Location: Abu Dhabi, United Arab Emirates
• Job Type: Full-Time
• Industry: Logistics / Freight Forwarding
• Experience: 2–5 Years
• Qualification: Diploma or Degree in Logistics or a related field

Role Overview

The Customer Service Executive plays a crucial role in maintaining client relationships and ensuring smooth shipment processes. The position involves handling customer queries, coordinating with logistics partners, and ensuring timely and efficient delivery of shipments.

Strong communication skills, multitasking ability, and attention to detail are essential to succeed in this role.

Key Responsibilities

Customer Service

• Act as the main point of contact for customer inquiries and shipment updates
• Provide freight quotations for air, sea, and land transport
• Resolve customer complaints efficiently and professionally
• Build and maintain long-term client relationships

Shipment Coordination

• Coordinate with agents, shipping lines, airlines, and transport providers
• Arrange bookings for:
  • FCL (Full Container Load)
  • LCL (Less than Container Load)
  • Air and land freight shipments
• Track shipments and provide regular status updates
• Ensure timely delivery and handle delays proactively

Documentation & Compliance

• Prepare and verify essential shipping documents, including:
  • Bill of Lading (BL)
  • Air Waybill (AWB)
  • Invoice and Packing List
  • Certificate of Origin (COO)
• Ensure compliance with UAE customs regulations
• Work closely with customs clearance teams for smooth import/export operations

Qualifications & Requirements

• Diploma or Degree in Logistics, Supply Chain, or related field
• 2–5 years of experience in freight forwarding customer service
• Prior experience in Abu Dhabi logistics operations is an advantage
• Strong organizational and communication skills
• Ability to manage multiple shipments and customer requests efficiently

Required Skills

• Excellent customer service and communication abilities
• Strong understanding of freight forwarding operations
• Knowledge of shipping documentation and compliance
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills with attention to detail

Why Join Abreco Freight?

• Exposure to international logistics and shipping operations
• Opportunity to collaborate with global clients and partners
• Career growth within a rapidly expanding company
• Supportive and professional work environment

How to Apply

Interested candidates can apply by sending their updated CV to:

📧 careers@abrecofreight.com

Make sure your CV highlights your experience in freight forwarding, customer service, and shipment coordination.

If you're looking to advance your career in Abu Dhabi’s logistics industry, this Customer Service Executive role at Abreco Freight is a great opportunity to join a growing company and build a successful future.