Customer-Facing Positions

1. Airport Services Agent (EK/dnata) / marhaba Services Agent

Successful candidates will be responsible for delivering excellent passenger service at the airport. Key duties include:

• Assisting passengers with check-in, boarding, baggage services, and other airport procedures.
• Ensuring passengers receive a smooth, efficient, and welcoming travel experience.
• Providing dedicated assistance to VIP passengers, unaccompanied minors, and travelers requiring special support.
• Representing the Emirates Group professionally while wearing the official company uniform.
• Following established customer service, safety, and operational standards at all times.

Back-Office Position

2. Contact Centre Services Agent

The Contact Centre Services Agent acts as an important point of contact for Emirates customers, providing assistance and accurate information through multiple communication channels.

Key responsibilities include:

• Responding to customer inquiries regarding flights, reservations, travel services, and other Emirates-related information.
• Supporting customers through telephone calls, online chat, social media, and other available channels.
• Resolving customer requests efficiently while maintaining a professional and service-focused approach.
• Providing clear and accurate information while following Emirates' customer service procedures.
• Maintaining a consistently high standard of communication and customer care.
• Candidates with additional language skills are particularly encouraged to apply, especially those fluent in Arabic, Czech, French, German, Italian, Japanese, Mandarin, or Korean.

Eligibility Requirements

Applicants interested in Emirates Group Customer Service positions should generally meet the following criteria:

• Possess a High School Certificate or A-Levels.
• Demonstrate excellent spoken and written English skills.
• Additional language abilities will be considered an advantage, particularly for contact centre positions.
• Have strong interpersonal, communication, and customer-service skills.
• Be comfortable working according to rotating or shift-based schedules, including operational hours.
• Have basic working knowledge of Microsoft Word, Excel, and email applications.
• Be willing to wear the official company uniform when working in customer-facing airport positions.
• Maintain a professional appearance and demonstrate a strong commitment to customer satisfaction.

Career Opportunity with Emirates Group

These positions offer candidates the opportunity to build a career in the aviation and customer-service industry. Whether working directly with passengers at the airport or supporting customers through the contact centre, employees are expected to demonstrate professionalism, reliability, communication skills, and a strong commitment to service excellence.