Sales Officer – Etihad Airways Dubai | Recruitment 2026

Job Overview

The Inside Sales Officer plays an important role in expanding Etihad Airways’ commercial operations through proactive sales engagement and customer relationship management. The role involves handling outbound sales activities, nurturing potential business opportunities, and supporting account activation initiatives.

Candidates with strong communication abilities, sales expertise, and cargo industry knowledge will find this an excellent opportunity to work in a dynamic international aviation environment.

Key Responsibilities

Sales & Lead Management

• Conduct outbound calls, emails, and virtual meetings with corporate and trade customers.
• Identify and qualify business leads using internal sales frameworks and commercial evaluation methods.
• Handle sales opportunities generated through referrals, web enquiries, events, and dormant account reactivation.
• Maintain consistent follow-up with prospects to improve conversion rates.

Account Development

• Manage low-touch B2B customer accounts and ensure continuous engagement.
• Promote corporate fares, incentive programs, and special campaign offers.
• Support account onboarding processes, including booking system setup and communication coordination.
• Assist in increasing customer activity and strengthening long-term business relationships.

CRM & Reporting

• Update Salesforce CRM with accurate customer data, call records, account activity, and pipeline progress.
• Monitor sales KPIs including lead response times, revenue generation, and conversion performance.
• Prepare reports and maintain sales documentation as required.

Team Collaboration

• Coordinate with Field Sales and Global Accounts teams for high-value opportunities.
• Share competitor insights, customer feedback, and market trends with management.
• Support reactivation of inactive accounts through strategic engagement initiatives.

Education & Experience Requirements

Applicants should meet the following criteria:

• Bachelor’s Degree in a relevant field.
• Minimum 1 year of commercial experience within the cargo industry.
• Strong cargo sales and customer relationship management experience.
• Good understanding of GHA and warehouse handling operations.
• Excellent communication skills in English, both written and spoken.
• Ability to work in a target-driven and customer-focused environment.

About Etihad Airways

Founded in 2003, Etihad Airways is the national airline of the United Arab Emirates and is headquartered in Abu Dhabi. The airline operates flights to major destinations across Europe, Asia, Africa, Australia, and North America. Etihad is globally recognized for its premium services, cargo operations, and innovative aviation solutions.

As part of its long-term expansion strategy, the airline continues to grow its fleet, destinations, and customer base, creating excellent career opportunities for professionals in the aviation sector.

How To Apply

Candidates can apply directly through the official LinkedIn job posting below:

Apply Now

Important:
Etihad Airways does not request payment, banking information, or recruitment fees during the hiring process. Any such requests should be treated as fraudulent.

⚠️ ദയവായി ശ്രദ്ധിക്കുക

ഈ ജോലിക്ക് അപേക്ഷിക്കുമ്പോൾ ATS CV മാത്രമേ അപ്ലോഡ് ചെയ്യാവൂ. ATS-friendly resume അപ്ലോഡ് ചെയ്താൽ മാത്രമേ നിങ്ങളുടെ പ്രൊഫൈൽ shortlist ചെയ്യപ്പെടാൻ കൂടുതൽ സാധ്യതയുള്ളു.

നിങ്ങൾക്ക് ഒരു Professional ATS CV തയ്യാറാക്കേണ്ടതുണ്ടെങ്കിൽ, താഴെ കാണുന്ന WhatsApp നമ്പറിൽ മെസേജ് അയയ്ക്കാം:

📱

Conclusion

The Inside Sales Officer position at Etihad Airways offers a valuable opportunity for professionals interested in aviation sales, cargo operations, and corporate account management. The role provides exposure to international business operations, advanced CRM systems, and a fast-paced airline environment.

Candidates with strong sales capabilities and cargo industry experience can build a rewarding long-term career with one of the Middle East’s leading airlines.