Velora Abu Dhabi Hiring Reservation & Ticketing Agent 2026 – Aviation Career Opportunity

The role offers valuable exposure to airport operations, airline systems, passenger support, and ticketing services in a professional aviation environment. Candidates with knowledge of Amadeus systems and airline operations are strongly encouraged to apply.

Job Overview

About the Role

The Reservation & Ticketing Agent will be responsible for managing reservations, ticketing services, passenger assistance, and ancillary airline support for customer airlines operating at Zayed International Airport.

This role focuses on delivering accurate airline services while ensuring compliance with aviation procedures, airline standards, and financial policies. The selected candidate will also support passengers during both normal and disrupted flight operations.

Key Responsibilities

Reservation & Ticketing Operations

• Issue and reissue airline tickets using the Amadeus Reservation System
• Handle EMDs, manual tickets, and ancillary airline services
• Support airline operations at Zayed International Airport
• Assist passengers with reservation inquiries and travel arrangements

Financial & Sales Responsibilities

• Manage daily cash and credit card sales reconciliation
• Maintain accurate ticket sales records and financial reports
• Coordinate with finance and airline revenue departments
• Respond to chargeback queries with proper documentation

Passenger Support Services

• Arrange transportation support for disrupted passengers
• Provide customer-focused assistance during operational challenges
• Ensure smooth passenger handling and service delivery

Reporting & Documentation

• Prepare daily, weekly, and monthly sales reports
• Maintain ticket stock records and replenishment tracking
• Handle petty cash management with approvals and documentation
• Ensure compliance with airline operational procedures

Skills & Qualifications

Candidates applying for this role should meet the following requirements:

Education

• Degree-level qualification preferred
• Aviation or Airline Management qualification is an advantage
• IATA certification or ticketing/fare calculation courses preferred

Experience

• Minimum 2 years of aviation industry experience
• Experience in airline or airport operational environments
• Strong understanding of airline ticketing and reservation procedures

Technical Skills

• Strong knowledge of the Amadeus Reservation System
• Good understanding of airline ticketing processes
• Proficiency in Microsoft Office applications, especially Excel

Language Skills

• Fluent English communication skills
• Strong verbal and written communication abilities

Why Join Velora?

Working with Velora offers several advantages for aviation professionals:

• Opportunity to work at Zayed International Airport
• Exposure to international airline operations
• Professional and multicultural work environment
• Career growth opportunities in aviation services
• Hands-on experience with global reservation and ticketing systems

Work Environment

This role involves working in a fast-paced airport environment with rotating shifts. Candidates should be comfortable handling passenger interactions, operational pressure, and financial responsibilities while maintaining excellent service standards.

The position requires professionalism, accuracy, and the ability to support passengers during both routine and disrupted travel operations.

How to Apply

Interested candidates can apply directly through the official Velora careers portal below:

Apply Here – Velora Careers

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📱 +91 99610 21268 (WhatsApp)

Before applying, make sure your CV includes:

• Airline reservation and ticketing experience
• Knowledge of Amadeus systems
• IATA or aviation certifications
• Customer service and financial handling skills

Final Thoughts

The Reservation & Ticketing Agent role at Velora Abu Dhabi is an excellent opportunity for aviation professionals looking to grow in airline operations and passenger services. With responsibilities covering reservations, ticketing, financial reporting, and customer support, this position provides strong career development opportunities within the aviation industry.

If you meet the qualifications and are ready to work in a dynamic airport environment, apply today and take the next step in your aviation career.