This full-time position is ideal for candidates with excellent communication skills, a passion for customer service, and experience in hotel front office operations. Working with a luxury hospitality brand offers valuable career growth, professional development, and exposure to international service standards.

Job Overview

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About the Role

As a Guest Service Agent, you will be the first point of contact for hotel guests, ensuring every visitor receives a warm welcome and outstanding service throughout their stay. The role involves managing check-in and check-out procedures, handling reservations, responding to guest requests, and coordinating with various hotel departments to deliver a seamless guest experience.

This position requires professionalism, excellent interpersonal skills, and the ability to work efficiently in a fast-paced luxury hotel environment.

About Minor Hotels

Minor Hotels is one of the world's leading hospitality companies, operating more than 530 hotels and resorts across over 50 countries. Its prestigious portfolio includes brands such as Anantara, Avani, NH Hotels, NH Collection, nhow, Tivoli, Oaks, and Elewana.

The company is committed to delivering world-class guest experiences while providing employees with excellent training, career advancement opportunities, and an inclusive workplace.

Paymaster / General Cashier – Abu Dhabi, UAE

Company: Anantara Hotels & Resorts
Location: Abu Dhabi, UAE
Industry: Hospitality

Job Overview

Anantara Hotels & Resorts is seeking an experienced Paymaster / General Cashier to oversee payroll processing and cash management activities within the hotel. The role requires strong financial accuracy, confidentiality, integrity, and attention to detail.

Key Responsibilities

Payroll Administration

• Process payroll transactions accurately and on schedule.
• Maintain and update employee information in payroll systems.
• Prepare payroll reports covering salaries, deductions, earnings, and leave records.
• Investigate and resolve payroll discrepancies promptly.

Cash Management & Financial Control

• Manage and safeguard petty cash funds.
• Maintain daily safe-count records and submit required reports.
• Ensure all collected funds are deposited with the bank on time.
• Provide small-change requirements for hotel operations.
• Handle cash transactions in accordance with established financial controls.

Coordination & Reporting

• Coordinate with Accounts Payable and the corporate office regarding fund transfers.
• Process foreign currency conversions received through the Front Office.
• Follow hotel policies, procedures, and financial control standards.
• Ensure accurate documentation and reporting of financial transactions.

Additional Responsibilities

• Assist the Financial Controller with assigned finance-related duties.
• Maintain confidentiality and accuracy when handling payroll and cash information.
• Ensure all transactions comply with company policies and applicable financial procedures.

Qualifications & Requirements

Candidates should ideally have:

• At least 2 years of experience in a similar Paymaster, General Cashier, or hotel finance role.
• Previous experience in a luxury hotel environment is preferred.
• Experience working in a hotel with 300+ employees would be an advantage.
• Strong attention to detail and excellent numerical accuracy.
• Good communication and interpersonal skills.
• Familiarity with HRIS and payroll systems.
• High levels of integrity, reliability, and trustworthiness.
• Ability to handle confidential financial and employee information professionally.
• Willingness to relocate to a remote resort location.

Ideal Candidate

The ideal candidate will have a strong background in hotel finance, payroll administration, and cash handling. The ability to work accurately under pressure, maintain confidentiality, and follow strict financial controls is essential for success in this position.

Conclusion

This opportunity is well suited to an experienced hospitality finance professional looking to advance their career with Anantara Hotels & Resorts in Abu Dhabi. Candidates with relevant hotel payroll and cash-management experience are encouraged to apply.

Employee Benefits

Working with Minor Hotels offers several advantages, including:

• Opportunity to join a globally recognized hospitality company.
• Exposure to luxury hotel operations.
• Professional learning and career development programs.
• Diverse and multicultural workplace.
• International hospitality experience.
• Long-term career growth opportunities.

Work Environment

Based at Anantara Downtown Dubai, this role offers a dynamic and guest-focused workplace where teamwork, professionalism, and exceptional service are highly valued. Employees work closely with multiple hotel departments while maintaining the highest standards of luxury hospitality.

Flexibility to work rotating shifts, weekends, and public holidays is required.

How to Apply

Interested candidates can submit their application through the official Minor Hotels Careers portal by clicking the Apply Now button on the company's careers website.

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Final Thoughts

The Guest Service Agent vacancy at Anantara Downtown Dubai is an excellent opportunity for hospitality professionals aiming to build a successful career in Dubai's luxury hotel sector. From guest relations and front office operations to reservations and customer service, this role provides valuable international hospitality experience within one of the world's leading hotel groups.

Candidates with excellent communication skills, a customer-first mindset, and enthusiasm for hospitality are encouraged to apply and take the next step in their professional journey.