Shangri-La Abu Dhabi Careers 2026: Order Taker – In Room Dining Job Vacancy

Join one of the UAE’s most prestigious hospitality brands and become part of a team dedicated to delivering exceptional dining experiences to guests.

Job Details

About Shangri-La Qaryat Al Beri, Abu Dhabi

Shangri-La Qaryat Al Beri is a luxury waterfront resort known for its outstanding hospitality and world-class guest experiences. The property features elegant accommodations, premium dining venues, leisure facilities, and a private beachfront, making it one of Abu Dhabi’s most sought-after destinations.

Job Purpose

The Order Taker – In Room Dining will serve as the primary point of contact for guests placing food and beverage orders. The role requires excellent communication skills, attention to detail, and a commitment to ensuring every guest receives prompt and professional service.

The successful candidate will coordinate closely with kitchen and service teams to guarantee accurate order processing and timely delivery.

Key Responsibilities

• Receive guest food and beverage orders via telephone and other communication channels.
• Process orders accurately and efficiently using hotel systems.
• Coordinate with kitchen and service teams to ensure smooth operations.
• Provide menu information and recommend suitable dining options.
• Ensure timely delivery of all in-room dining requests.
• Handle guest inquiries professionally and courteously.
• Process payments and maintain accurate transaction records.
• Promote special menu items and premium dining experiences.
• Maintain high standards of customer satisfaction and service quality.

Eligibility Requirements

Education

• High School Diploma or equivalent qualification.
• Hospitality-related certification or diploma is an advantage.

Experience

• Minimum 1–2 years of experience in hospitality, hotel operations, restaurants, or food and beverage services.
• Previous customer service experience will be highly preferred.

Technical Knowledge

• Basic computer skills.
• Familiarity with Point of Sale (POS) systems.
• Understanding of hotel service standards and guest relations.

Required Skills

Candidates should demonstrate:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and positive attitude.
• Attention to detail and accuracy.
• Ability to work efficiently under pressure.
• Strong multitasking and organizational skills.
• Teamwork and collaboration abilities.
• Effective problem-solving capabilities.

Employee Benefits

Working with Shangri-La offers several professional and personal growth opportunities, including:

• Competitive salary package.
• Career development and promotion opportunities.
• Professional training programs.
• Employee recognition and rewards.
• Hotel and travel-related benefits.
• Diverse and inclusive workplace culture.
• Exposure to international hospitality standards.

Who Should Apply?

This opportunity is ideal for individuals who:

• Enjoy interacting with guests.
• Have a passion for hospitality and customer service.
• Thrive in fast-paced work environments.
• Possess strong organizational skills.
• Wish to build a long-term career in luxury hotel operations.

How to Apply

Interested applicants can submit their application through the official Shangri-La Careers portal.

Apply now 

Application Reference: 175439

Ensure your CV is updated and highlights your hospitality experience, guest service achievements, POS system knowledge, and food & beverage expertise before applying.

Important Notice

⚠️ Applicants are advised to upload an ATS-friendly CV to improve their chances of being shortlisted. A professionally formatted CV can significantly increase visibility during the recruitment process.

Conclusion

The Order Taker – In Room Dining position at Shangri-La Abu Dhabi offers an excellent opportunity to join a globally recognized hospitality brand. With attractive employee benefits, professional development opportunities, and exposure to luxury hotel operations, this role can be a valuable step toward a rewarding career in the hospitality industry.

Location: Abu Dhabi, UAE
Industry: Hospitality & Food Service
Employment Type: Full-Time