About Emirates Holidays

Emirates Holidays is the holiday and tour operating division of the Emirates Group. The company creates customized vacation packages, hotel bookings, sightseeing experiences, and travel solutions for customers across the globe. With a strong reputation for quality and customer satisfaction, Emirates Holidays continues to be one of the leading travel brands in the UAE.

Job Overview

Role Summary

As a Travel Consultant, you will assist customers in planning and booking holidays while providing outstanding support throughout their travel journey. The role includes handling enquiries, managing reservations, promoting holiday packages, and ensuring customers receive professional and personalized service across various communication channels.

Key Responsibilities

• Respond to customer enquiries through phone, email, live chat, WhatsApp, and face-to-face interactions.
• Recommend suitable holiday packages based on customer preferences.
• Process travel bookings, amendments, and cancellations accurately.
• Promote Emirates Holidays products and additional travel services.
• Resolve customer concerns promptly and professionally.
• Coordinate with hotels, suppliers, and internal departments.
• Support ticketing and booking reconciliation activities.
• Deliver high levels of customer satisfaction while achieving sales targets.
• Assist premium and VIP customers with customized travel arrangements.

Eligibility Requirements

Applicants should have:

• At least three years of customer service experience.
• Excellent communication skills in English.
• Fluency in Arabic or German.
• Flexibility to work rotating shifts, including weekends and evenings.
• Previous experience in travel, tourism, hospitality, or aviation is preferred.

Essential Skills

• Customer relationship management
• Sales and consultation skills
• Strong communication abilities
• Problem-solving and conflict resolution
• Time management and organization
• Familiarity with travel booking systems
• Teamwork and adaptability
• Attention to detail

Employee Benefits

Successful candidates may receive:

• Competitive tax-free salary
• Medical insurance
• Annual leave entitlement
• Travel benefits
• Professional training and career development
• Internal promotion opportunities
• Employee travel discounts
• Multicultural working environment

Benefits are provided according to Emirates Group employment policies.

How to Apply

Interested candidates should prepare an updated CV highlighting their customer service experience, language proficiency, and travel industry knowledge. Applications must be submitted through the official Emirates Group Careers portal before the closing date.

Application link 

Conclusion

The Travel Consultant position at Emirates Holidays offers an excellent opportunity to join one of the world's leading travel organizations. If you have experience in customer service, enjoy helping people plan memorable vacations, and are passionate about the travel industry, this role could be the next step in your career. Apply before the application deadline to be considered for this exciting opportunity.