Company: Rixos Hotels

Position: Guest Relations Agent

Location: Ras Al Khaimah, United Arab Emirates
Job Type: Full-Time
Industry: Hospitality & Luxury Hotels
Experience Required: 1–3 Years
Education: Diploma or Bachelor's Degree in Hospitality, Tourism, or a related field
Application Mode: Online

About the Role

Rixos Hotels is hiring a Guest Relations Agent for its luxury resort in Ras Al Khaimah. This opportunity is ideal for hospitality professionals who are passionate about delivering exceptional guest experiences and providing world-class customer service. As the first point of contact for many guests, you will play a key role in ensuring every stay is memorable, comfortable, and personalized.

If you have experience in guest relations or front office operations and enjoy working in a multicultural luxury hotel environment, this could be the perfect career opportunity.

About Rixos Hotels

Rixos Hotels is an internationally recognized luxury hospitality brand established in 2000. With premium resorts across the Middle East, Europe, and Asia, the company is renowned for its signature "ALL Inclusive, ALL Exclusive" concept, offering guests exceptional accommodation, fine dining, entertainment, wellness, and personalized services.

Working at Rixos provides employees with excellent career growth opportunities, professional training, and exposure to international hospitality standards.

Job Responsibilities

As a Guest Relations Agent, your key responsibilities will include:

• Welcome guests and deliver outstanding customer service throughout their stay.
• Coordinate VIP arrivals, amenities, and special guest requests.
• Handle VIP check-in and check-out procedures efficiently.
• Conduct courtesy calls to ensure guest satisfaction.
• Respond to guest concerns and resolve complaints professionally.
• Coordinate with housekeeping, restaurants, transportation, and other hotel departments.
• Maintain accurate guest profiles and preferences using Opera PMS.
• Arrange transportation, celebrations, and special occasions.
• Promote hotel facilities and recommend premium guest experiences.
• Ensure all guest interactions meet luxury hospitality standards.

Eligibility Criteria

Candidates should possess the following qualifications:

• Diploma or Bachelor's Degree in Hospitality, Tourism, or a related discipline.
• 1–3 years of experience in Guest Relations or Front Office operations.
• Good understanding of luxury hospitality standards.
• Experience handling VIP guests and guest recovery situations.
• Working knowledge of Opera PMS or similar hotel management systems.
• Excellent English communication skills; additional languages are an advantage.
• Professional appearance and strong customer service attitude.

Required Skills

Successful candidates should demonstrate:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Problem-solving and conflict resolution abilities.
• Teamwork and collaboration.
• Attention to detail.
• Ability to work flexible shifts, weekends, and public holidays.

Benefits of Working at Rixos Hotels

Employees can enjoy several career and workplace benefits, including:

• Competitive salary and attractive employee benefits.
• Opportunity to work with a globally recognized luxury hotel brand.
• International hospitality experience.
• Multicultural and professional work environment.
• Learning and career development opportunities.
• Exposure to VIP guest services and luxury hotel operations.
• Continuous training on guest satisfaction and service excellence.

How to Apply

Interested candidates can submit their applications through the official Rixos Careers portal.

Apply Here: 

Application Tips

Before applying, make sure to:

• Update your CV with your latest hospitality experience.
• Highlight your guest relations and front office achievements.
• Mention your knowledge of Opera PMS or other hotel software.
• Include any additional language skills or hospitality certifications.

Final Thoughts

The Guest Relations Agent position at Rixos Ras Al Khaimah is an excellent opportunity for hospitality professionals seeking to advance their careers with a prestigious international hotel brand. If you are passionate about delivering exceptional guest experiences and thrive in a luxury hospitality environment, apply today and take the next step toward a rewarding career in the UAE.