If you have excellent communication skills and a customer-first approach, this could be the perfect opportunity to grow your career with one of the world's leading hotel brands.

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About Millennium & Copthorne Hotels

Millennium & Copthorne Hotels is a globally recognized hospitality group with properties across the Middle East, Europe, Asia, and other international destinations. The company is committed to providing exceptional guest experiences while offering rewarding career opportunities in a professional and multicultural work environment.

Millennium & Copthorne Downtown Abu Dhabi is a modern hotel that welcomes both business and leisure travelers with premium accommodation and high-quality hospitality services.

Job Details

Job Overview

As a Reservations Agent, you will be responsible for managing room bookings and assisting guests with reservation enquiries through phone calls, emails, and online booking platforms. The role requires accuracy, professionalism, and a commitment to providing exceptional customer service while ensuring a smooth reservation experience for every guest.

Key Responsibilities

The successful candidate will:

• Handle room reservations via phone, email, and online booking channels.
• Provide accurate information on room availability, rates, hotel facilities, and special offers.
• Process reservations efficiently while maintaining complete and accurate guest records.
• Respond promptly to booking enquiries and reservation changes.
• Verify guest details and payment information.
• Recommend suitable room categories based on guest preferences.
• Promote hotel packages, seasonal offers, and promotional campaigns.
• Coordinate with other departments to ensure smooth reservation operations.
• Assist with group bookings and special accommodation requests.
• Maintain updated knowledge of hotel services, room categories, and reservation policies.
• Deliver professional and friendly customer service at every stage of the booking process.
• Comply with company policies, health and safety regulations, and operational procedures.

Qualifications

Applicants should have:

• High School Diploma or an equivalent qualification.
• Previous experience in hotel reservations, front office, or customer service is preferred.
• Hospitality industry experience is considered an advantage.
• Knowledge of hotel reservation systems will be beneficial.
• Ability to perform effectively in a fast-paced environment.

Required Skills

Ideal candidates should possess:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Good telephone etiquette and email communication skills.
• High level of accuracy and attention to detail.
• Basic computer knowledge and familiarity with office applications.
• Strong organisational and time-management skills.
• Problem-solving abilities and a proactive attitude.
• Ability to work independently as well as within a team.
• Professional appearance and positive work ethic.

Employee Benefits

Employees may be eligible for the following benefits in accordance with company policy:

• Competitive salary package.
• Medical insurance.
• Paid annual leave.
• Professional training and career development.
• Career advancement opportunities within the Millennium Hotels group.
• Supportive and multicultural workplace.
• End-of-service benefits in line with UAE Labour Law.

Work Environment

This position is based in the Revenue Department of Millennium & Copthorne Downtown Abu Dhabi. Reservations Agents work closely with guests and various hotel departments to ensure seamless booking operations while maintaining the highest standards of professionalism, hospitality, and guest satisfaction.

How to Apply

Interested candidates can submit their applications through the official Millennium Hotels Careers portal.

Application Process

1. Visit the official careers page.
2. Review the complete job description and eligibility criteria.
3. Prepare your updated CV and supporting documents.
4. Complete the online application form.
5. Submit your application through the official recruitment portal.

Official Application Link:

Final Thoughts

The Reservations Agent vacancy at Millennium & Copthorne Downtown Abu Dhabi is an excellent opportunity for individuals looking to build a successful career in the hospitality industry. If you enjoy working with people, have strong communication skills, and are committed to delivering exceptional guest experiences, this role offers excellent career growth with a globally respected hotel group. Apply online today and take the next step in your hospitality career.