Working with one of the UAE's leading healthcare providers, you will play a key role in supporting patients throughout their healthcare journey while ensuring smooth hospital operations.

Job Details

About the Role

SEHA is looking for a customer-focused professional to provide outstanding support to patients visiting its healthcare facilities. As a Customer Relations Officer, you will assist patients with appointment bookings, registrations, insurance verification, admissions, and general enquiries while ensuring a seamless and positive healthcare experience.

The position requires strong interpersonal skills, attention to detail, and the ability to work effectively with doctors, nurses, and administrative teams in a fast-paced healthcare environment.

Key Responsibilities

• Welcome and assist patients through in-person visits, phone calls, emails, chat, and mobile applications.
• Respond to enquiries regarding appointments, hospital services, referrals, physicians, and healthcare facilities.
• Schedule, reschedule, and cancel patient appointments.
• Register patients and maintain accurate demographic and insurance records.
• Verify insurance eligibility and obtain required approvals.
• Process payments and issue receipts when necessary.
• Coordinate with medical and nursing teams to ensure efficient patient flow.
• Resolve customer concerns and escalate complaints when required.
• Maintain patient confidentiality in accordance with healthcare regulations.
• Support patient admission and documentation procedures.
• Provide updates regarding waiting times and follow-up appointments.
• Prepare administrative reports and maintain accurate records.
• Participate in training programs and continuous service improvement initiatives.

Qualifications

Candidates should have:

• Diploma in Business Administration, Accounting, Finance, or a related discipline.
• Bachelor's Degree in Business Administration, Accounting, Finance, or an equivalent qualification is preferred.
• Previous experience in customer service, healthcare administration, or patient support is an advantage.
• Good knowledge of administrative procedures and customer care practices.

Required Skills

Successful applicants should possess:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Organizational and time management skills.
• High attention to detail and accuracy.
• Computer literacy and familiarity with administrative systems.
• Problem-solving and conflict resolution skills.
• Professional attitude with a patient-focused approach.
• Ability to work effectively within a multidisciplinary healthcare team.

Employee Benefits

SEHA offers an attractive employment package that may include:

• Competitive salary and benefits.
• Stable full-time employment.
• Professional and supportive work environment.
• Career development and training opportunities.
• Continuous learning and professional growth.
• Exposure to one of the UAE's leading healthcare organizations.

Work Environment

Customer Relations Officers at SEHA work closely with patients and healthcare professionals to ensure efficient patient registration, appointment coordination, admissions, and customer support services. The role requires professionalism, confidentiality, and a commitment to delivering an exceptional patient experience.

How to Apply

Interested candidates can submit their applications through the official SEHA Careers portal. Before applying, ensure your CV highlights your customer service experience, administrative expertise, communication skills, and any previous healthcare-related experience.

Apply Online: 

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Conclusion

The Customer Relations Officer (Sakina) vacancy at SEHA is an excellent opportunity for professionals looking to build a rewarding career in healthcare administration and customer service. If you have strong communication skills, administrative experience, and a passion for delivering quality patient support, this role offers excellent career growth within one of the UAE's most respected healthcare organizations. Apply online today and take the next step in your healthcare career.