The successful candidate will be responsible for receiving guest orders, accurately entering requests, coordinating with kitchen and service teams, and ensuring a smooth in-room dining experience.

About Rixos Hotels

Rixos Hotels is a luxury hospitality brand known for delivering high-quality guest experiences across its properties. Rixos Marina Abu Dhabi combines upscale accommodation, dining, leisure facilities, and distinctive hospitality services in the UAE capital.

The hotel provides employees with opportunities to develop their hospitality skills while working in a professional and guest-focused environment.

Rixos Hotels Job Details

Order Taker – Job Responsibilities

The Order Taker will be responsible for managing guest food and beverage requests and coordinating with relevant hotel departments.

Key duties include:

• Answering in-room dining calls promptly and professionally.
• Taking and recording food and beverage orders accurately.
• Confirming guest room numbers and order details.
• Recording special requests and dietary requirements.
• Assisting guests with menu selections and recommendations.
• Explaining menu items, ingredients, and available options.
• Entering orders correctly into the hotel POS system.
• Communicating allergies and special dietary requirements to the kitchen.
• Coordinating with kitchen and service teams to ensure timely delivery.
• Following up on orders and guest satisfaction.
• Responding professionally to guest questions and complaints.
• Suggesting additional food and beverage items when appropriate.
• Maintaining accurate guest and order records.
• Following hotel hygiene, safety, and service standards.

Required Qualifications

Candidates interested in the Order Taker vacancy should ideally have:

• A high school diploma or equivalent qualification.
• Previous experience in room service, in-room dining, food and beverage, or a similar hotel position.
• Good knowledge of food and beverage products.
• Excellent telephone and verbal communication skills.
• Good English communication ability.
• Basic computer and POS system knowledge.
• Strong customer service and interpersonal skills.
• Excellent attention to detail.
• The ability to work effectively in a busy hotel environment.
• A professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and public holidays.
• Additional language skills will be an advantage.

Salary and Employee Benefits

The advertised position offers a competitive compensation package along with hospitality-related benefits, which may include:

• Competitive salary.
• Duty meals, including breakfast, lunch, dinner, midnight meals, and coffee breaks.
• Vacation tickets.
• Hotel-related employee benefits.
• Medical insurance.

Benefits and employment terms may vary according to company policy and the final employment contract.

Work Environment

The Order Taker will work in a fast-paced, guest-oriented hotel environment. The position involves frequent communication with guests as well as coordination with kitchen, room service, and other operational teams.

Candidates should be able to manage several requests efficiently while maintaining a polite telephone manner, accuracy, and high standards of customer service.

How to Apply for Rixos Hotels Order Taker Jobs

Interested candidates can apply online through the advertised Rixos Hotels vacancy on LinkedIn.

Apply Online: Rixos Hotels Order Taker Vacancy – LinkedIn

Applicants should submit an updated CV and clearly highlight their hotel, in-room dining, room service, food and beverage, and customer service experience.

Important Application Advice

When applying, make sure your CV is updated and tailored to the Order Taker position. Highlight relevant hospitality experience, communication skills, POS knowledge, guest-service experience, and language abilities.

Note: Be cautious of anyone asking for recruitment fees or payment in exchange for a job opportunity. Verify vacancy details through the employer's official recruitment channels before sharing personal documents or making any payment.

Conclusion

The Rixos Hotels Order Taker vacancy in Abu Dhabi is a suitable opportunity for hospitality professionals seeking to build their careers in luxury hotel operations. Candidates with experience in in-room dining, room service, F&B, or guest services and strong communication skills can consider applying online.