The role provides an opportunity to work in a professional healthcare environment while helping patients navigate appointments, registration, insurance procedures, and other hospital services.

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Job Details

About the Customer Relations Officer Role

The Customer Relations Officer will be responsible for delivering professional and patient-focused service across SEHA healthcare facilities. The position involves assisting patients with appointments, registration, insurance verification, general enquiries, and administrative procedures.

The successful candidate will work closely with physicians, nurses, and other hospital departments to ensure efficient patient services and a smooth overall experience.

Key Responsibilities

The selected candidate may be responsible for:

• Assisting patients through face-to-face interactions, telephone calls, emails, chats, and mobile applications.
• Responding to enquiries regarding appointments, referrals, healthcare services, physicians, and hospital facilities.
• Scheduling, rescheduling, and cancelling patient appointments.
• Registering patients and maintaining accurate demographic and insurance information.
• Verifying insurance eligibility and obtaining required authorizations.
• Collecting payments and issuing receipts when required.
• Coordinating with physicians, nurses, and other departments to support smooth patient flow.
• Handling customer enquiries and escalating complaints when necessary.
• Maintaining patient confidentiality and following SEHA service standards.
• Supporting patient admission and documentation procedures.
• Assisting with follow-up appointments and providing waiting-time updates.
• Maintaining accurate administrative records and reports.
• Participating in training programs and service-improvement initiatives.

Educational Qualifications

Candidates applying for this position should meet the relevant educational requirements, including:

• Diploma in Accounting, Finance, Business Administration, or a related discipline.
• A Bachelor’s Degree in Accounting, Finance, Business Administration, or an equivalent field is preferred.
• Previous experience in customer service, healthcare administration, or patient services will be an advantage.
• Knowledge of administrative procedures and customer-care practices.

Required Skills

Applicants should have:

• Excellent communication and interpersonal skills.
• Strong customer-service abilities.
• A patient-focused and professional approach.
• Good organizational and time-management skills.
• Strong attention to detail and accuracy.
• Computer proficiency and familiarity with administrative systems.
• Problem-solving and conflict-resolution skills.
• The ability to work efficiently in a fast-paced healthcare environment.
• The ability to collaborate effectively with multidisciplinary teams.

Benefits and Career Opportunities

Working with SEHA can provide employees with a professional healthcare environment and opportunities for career development. Depending on the employment package, benefits may include:

• Competitive salary package.
• Professional healthcare work environment.
• Training and professional development opportunities.
• Career growth and progression.
• Stable full-time employment.
• Collaborative workplace environment.
• Opportunities for continuous learning.

Work Environment

Customer Relations Officers play an important role in supporting patients throughout their healthcare journey. The position involves regular interaction with patients and coordination with healthcare professionals and administrative departments.

Candidates should be able to maintain professionalism, confidentiality, accuracy, and a high standard of customer service while managing multiple patient-related requests.

How to Apply for SEHA Careers

Interested candidates can apply online through the official SEHA recruitment portal. Search for Job ID 4397 – Customer Relations Officer (Sakina) and submit your application through the online system.

Apply Here:

Before applying, make sure your CV clearly highlights your customer-service experience, administrative abilities, communication skills, computer knowledge, and any previous healthcare or patient-service experience.

Important CV Tip

Applicants are advised to submit a professional ATS-friendly CV that clearly matches the qualifications and skills mentioned in the vacancy. Avoid overly complicated designs, graphics, or unnecessary formatting that may interfere with automated CV screening.

Conclusion

The SEHA Customer Relations Officer (Sakina) vacancy offers an excellent opportunity for candidates interested in healthcare administration and customer-service careers in Abu Dhabi and Al Ain. The position combines patient interaction, appointment coordination, registration, insurance support, and administrative responsibilities within a professional healthcare environment.

Candidates who meet the educational requirements and have strong communication, organizational, and customer-service skills are encouraged to apply online through the official SEHA careers portal.