The selected candidate will work on a shift-based schedule, handling customer inquiries, bookings, confirmations, complaints, and follow-ups. Applicants should have at least two years of relevant experience and strong communication and problem-solving skills.

Interested candidates are encouraged to apply online through the official Emirates Group Careers portal before 5 November 2026.

About dnata

dnata is one of the world's leading air and travel services providers, delivering ground handling, cargo, travel, catering, and retail services across more than 130 airports in 34 countries.

With a workforce of over 40,000 employees, dnata plays an important role in supporting international airline and travel operations. The company focuses on safety, teamwork, respect, a winning mindset, and future thinking.

Working with dnata provides an opportunity to become part of a globally recognized aviation organization and gain valuable industry experience.

Available Job Vacancy

• Customer Service Agent – Temporary Contract (Shift-Based)

dnata Job Details

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Job Responsibilities

The Customer Service Agent will be responsible for delivering professional customer support and ensuring smooth communication throughout the customer service process.

Key duties include:

• Responding to inbound and outbound customer inquiries through different communication channels.
• Managing bookings, confirmations, reminders, and customer requests.
• Providing accurate information and resolving customer concerns professionally.
• Maintaining up-to-date customer records and documenting all interactions.
• Handling complaints and escalating unresolved matters to the appropriate department.
• Identifying recurring customer issues and sharing feedback to improve service quality.
• Meeting performance targets related to call handling, scheduling accuracy, service-level agreements, and customer satisfaction.
• Participating in training sessions, coaching, and quality assurance programmes.
• Following company policies regarding confidentiality and data protection.

Qualifications and Experience Required

Candidates interested in applying should meet the following requirements:

• Minimum two years of experience in customer service or case management.
• Previous experience in a busy, high-volume working environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management abilities.
• A professional attitude with a customer-focused approach.
• Ability to work rotating shifts according to operational requirements.
• Good multitasking and time-management skills.
• Familiarity with CRM platforms, call management systems, and documentation tools.
• Strong attention to detail in data entry, record keeping, and follow-up activities.

Salary and Employee Benefits

dnata offers an attractive tax-free salary package along with aviation-related employee benefits.

Additional benefits include:

• Exclusive travel privileges.
• Discounts on flight bookings.
• Special hotel accommodation discounts worldwide.
• Opportunities to work within an international aviation organization.
• Professional development and workplace training opportunities.

Actual salary and benefits are subject to the employer's terms and conditions.

How to Apply for dnata Careers Dubai 2026

Qualified applicants can submit their applications online through the official Emirates Group Careers website.

Follow these steps:

1. Open the official application link provided below.
2. Review the Customer Service Agent job description and eligibility requirements.
3. Prepare your updated CV with relevant customer service experience.
4. Complete the online application form accurately.
5. Submit your application and monitor your email for recruitment updates.

Apply Online – dnata Customer Service Agent

Don't miss this opportunity! Submit your application through the official recruitment portal before the deadline.

Application Deadline: 5 November 2026

Important Fraud Alert – Beware of Fake Job Offers

Candidates are advised to remain cautious when applying for dnata vacancies.

• dnata and legitimate employers should not ask candidates to pay recruitment fees for job applications or interviews.
• Never transfer money for visa processing, job confirmation, medical appointments, or offer letters without independently verifying the request.
• Do not share OTPs, passwords, banking details, or sensitive personal information with unknown individuals.
• Be careful of fake recruitment emails, WhatsApp messages, and social media accounts claiming to represent dnata.
• Apply only through the official Emirates Group Careers website.
• Verify any suspicious communication directly with the company before taking further action.

Remember: Never pay anyone to secure a job. Genuine recruitment opportunities should not require candidates to purchase an interview or employment offer.

Conclusion

The Customer Service Agent vacancy at dnata offers an exciting opportunity for experienced professionals interested in working in Dubai's aviation industry. Candidates with customer service experience, CRM knowledge, excellent communication abilities, and the flexibility to work shifts are encouraged to apply.

Make sure your CV highlights your relevant experience and customer support skills. Submit your application through the official careers portal before 5 November 2026.

Disclaimer

This vacancy information is shared for employment awareness purposes only. JOB POCKET is not a recruitment agency and is not affiliated with dnata or Emirates Group. Job details, eligibility criteria, salary, benefits, and application deadlines may change. Applicants should verify all information through the official employer website before applying.