Service Advisor Job in Al Ghurair Abu Dhabi – Advance Your Automotive Career

We are pleased to announce an exciting Service Advisor job opportunity at Al Ghurair in Abu Dhabi, ideal for experienced automotive professionals looking to grow with one of the UAE’s most respected business groups. This role is tailored for individuals who combine strong technical expertise, excellent customer service skills, and a performance-driven approach to after-sales operations.

As a Mechanical Service Advisor, you will play a vital role in delivering exceptional service experiences while contributing to workshop efficiency and revenue growth. This position is considered one of the most promising automotive careers currently available in Abu Dhabi.

Why Join Al Ghurair as a Service Advisor?

Al Ghurair Investment is a trusted name in the UAE with over 60 years of industry leadership across multiple sectors. Joining Al Ghurair means becoming part of a stable, forward-thinking organization that values people and long-term career development.

Key Benefits:

Structured and continuous career growth
Strong focus on customer satisfaction
Balance of technical excellence and commercial awareness
Association with a highly reputable UAE brand

Job Role: Mechanical Service Advisor

The Service Advisor acts as the main point of contact between customers and the workshop, ensuring clear communication, smooth service operations, and timely vehicle delivery. You will interpret customer concerns, prepare accurate job cards, and coordinate closely with technicians, parts teams, and service managers.

Key Responsibilities

Customer Communication

Provide clear explanations of vehicle issues, repair work, costs, and timelines
Maintain transparency and build long-term customer trust

Revenue Generation & Upselling

Recommend value-added services such as:
- Preventive maintenance packages
- Manufacturer-recommended repairs
- Additional service enhancements

Workshop Coordination

Schedule appointments and manage service workflow
Ensure efficient use of service bays and technicians

Technical Estimates & Approvals

Prepare accurate repair estimates
Obtain customer approvals before work begins

Parts & Team Coordination

Liaise with Parts Advisors to confirm spare availability
Minimize delays and ensure timely completion

Quality Control & Delivery

Ensure repairs meet job card details and manufacturer standards
Deliver vehicles within committed timelines

Complaint Handling & Records

Address customer complaints professionally
Maintain accurate service history and feedback records

Customer Experience Focus

At Al Ghurair, customer experience is a core business priority. Service Advisors are expected to:

Greet customers professionally
Follow up proactively
Provide personalized service recommendations
Represent the brand with consistency and professionalism

Required Qualifications

Diploma or Degree in Automobile or Mechanical Engineering
Strong understanding of modern automotive systems
3–5 years’ experience as a Mechanical Service Advisor
Familiarity with new automotive technologies and diagnostics
Excellent communication and customer-handling skills
Service-sales and revenue-focused mindset

Career Growth at Al Ghurair

Al Ghurair offers a dynamic career ecosystem with operations across:

Food & Resources
Properties & Construction
Energy & Mobility
Ventures & Investments

This role provides:

Long-term job stability in the UAE
Opportunities for leadership development
Career advancement within the automotive sector

Work Culture & Values

All roles at Al Ghurair align with core values of:

Excellence
Trust
Responsibility
Innovation

Service Advisors serve as brand ambassadors, reflecting these values in every customer interaction.

Why This Role Stands Out

Employment with a prestigious UAE business group
Ethical, revenue-driven service environment
Exposure to modern automotive technology
Strong customer-first service philosophy

This opportunity offers more than just a job—it delivers professional recognition and long-term career credibility.

How to Apply

Apply directly through the official Al Ghurair careers portal to ensure transparency and authenticity.

👉 Apply Online:
Service Advisor Job – Al Ghurair Abu Dhabi

⚠️ Important Note (Malayalam):
അപേക്ഷിക്കുമ്പോൾ ATS-friendly CV മാത്രമേ അപ്‌ലോഡ് ചെയ്യാവൂ. ATS CV ആയാൽ മാത്രമേ shortlist ലഭിക്കൂ.
Professional ATS CV ആവശ്യമുണ്ടെങ്കിൽ WhatsApp ചെയ്യുക:
📱 +91 96058 12580

Final Thoughts

The automotive service industry plays a key role in the UAE’s mobility ecosystem. This Service Advisor job at Al Ghurair Abu Dhabi is an excellent opportunity for professionals seeking growth, stability, and prestige within a leading organization.

With the right blend of technical knowledge, customer engagement, and service sales expertise, this role places you at the forefront of automotive service excellence.