Sheraton Grand Hotel Dubai Hiring Guest Service Agent – 2026

The Guest Service Agent is a frontline ambassador, responsible for creating memorable first and last impressions while upholding Sheraton’s world-class service standards.

Job Purpose

The primary responsibility of the Guest Service Agent is to deliver a personalized, on-brand arrival and departure experience for every guest. The role supports operational efficiency, ensures accurate guest records, and contributes positively to Guest Voice and loyalty performance metrics.

Key Responsibilities

• Deliver a personalized Sheraton-branded guest experience throughout the stay
• Maintain full compliance with Sheraton Brand Standards, achieving 90% or above in BSA audits
• Identify and recognize Marriott Bonvoy members, ensuring proper welcome amenities
• Follow WELCOME procedures during check-in and FAREWELL procedures during check-out
• Promote Sheraton Brand Differentiators, including the Sheraton Sleep Experience and Sheraton Club
• Utilize the Guest Planning Screen daily to meet guest preferences accurately
• Meet daily performance targets, including:
  • Marriott Bonvoy enrollments
  • Upselling rooms and suites
  • COFC (Check-Out For Children) capture of 25%
  • YC (Your Choice) participation of 15% of occupied rooms

Guest Service & Operational Excellence

• Coordinate closely with Front Office, Housekeeping, Club Lounge, and Room Service teams
• Monitor high-balance reports and ensure PCI compliance
• Manage VIP room allocations without unauthorized changes
• Log and close guest requests and defects in GXP within 15 minutes
• Update guest profiles with preferences, feedback, and service history
• Assist guests with internet-related issues and ensure front desk readiness at all times

Skills & Competencies

• Proficiency in Opera PMS and strong computer skills
• Excellent communication skills with strong follow-up ability
• Fluency in English (additional languages are an advantage)
• Team-oriented mindset with a genuine passion for guest service
• High standards of integrity, professionalism, and accountability

Qualification Requirements

• Strong commitment to guest-centric service excellence
• Alignment with Sheraton and Marriott brand values
• Confident, warm, and professional personality
• Attention to detail and pride in work quality
• Ability to work in a fast-paced, team-driven environment
• Commitment to ethical and professional conduct

Education & Physical Requirements

• Bachelor’s Degree is mandatory
• Ability to stand for extended periods
• Immaculate grooming and professional appearance as per hotel standards

How to Apply

Interested candidates can apply online through LinkedIn:

1. Visit the official application link
2. Review the job description carefully
3. Click on Apply
4. Sign in or create a LinkedIn account
5. Submit your updated CV and required details

Apply Here:

Conclusion

The Guest Service Agent role at Sheraton Grand Hotel Dubai offers an excellent opportunity to grow within a globally respected luxury hotel brand. With a strong focus on personalized service, professional development, and international hospitality standards, this position provides long-term career growth in the UAE’s dynamic hotel industry.

Candidates passionate about guest satisfaction and service excellence are encouraged to apply and take the next step in their hospitality career.