Exciting Customer Service Roles at Emirates Group – 2026

Whether you prefer customer-facing roles at the airport or behind-the-scenes support in contact centers, Emirates Group provides diverse pathways to professional success.

🌍 About Emirates Group

The Emirates Group consists of Emirates Airline, the world’s largest international airline, and dnata, a leading global air services provider. Headquartered in Dubai, the Group is known for innovation, excellence in service, and a multicultural workforce.

If you are passionate about travel, enjoy interacting with people from diverse backgrounds, and want to work with a globally recognized brand, this opportunity is for you.

🧑‍✈️ Available Job Opportunities

Selected candidates will receive comprehensive training covering customer service excellence, operational procedures, and system usage.

I. Customer-Facing Roles

1. Airport Services Agent (Emirates / dnata) & Marhaba Services Agent

• Assist passengers during check-in, boarding, and baggage services
• Ensure a smooth and pleasant travel experience
• Support VIPs, unaccompanied minors, and passengers with special needs
• Represent Emirates Group while wearing the official company uniform

II. Back-Office Role

2. Contact Centre Services Agent

• Act as the voice of Emirates Group for customer inquiries
• Provide accurate information related to flights, bookings, and services
• Handle customer interactions via calls, chat, and social media platforms
• Maintain professionalism and efficiency at all times
• Multilingual skills preferred, including Arabic, Czech, French, German, Italian, Japanese, Mandarin, and Korean

✅ Eligibility Requirements

To qualify for Customer Service roles at Emirates Group, applicants must meet the following criteria:

• High School Certificate or A-Levels
• Excellent spoken and written English (additional languages are an advantage)
• Strong communication and interpersonal skills
• Willingness to work rotational and shift-based schedules
• Basic computer knowledge (Microsoft Word, Excel, and Email)
• Willingness to wear company uniform (for customer-facing roles)

📝 Recruitment & Selection Process

1. Online Application Submission
2. Profile Screening by Recruitment Team
3. Video Interview & Online Assessment (HireVue)
4. Final Selection & Job Offer

💰 Salary & Benefits

Employees at Emirates Group enjoy a competitive tax-free salary paid in AED, along with excellent benefits, including:

• Travel benefits for employees and eligible family members
• Medical insurance and healthcare coverage
• Career development and internal growth opportunities

⭐ Why Choose Emirates Group?

• Work with a globally respected aviation brand
• Gain valuable experience in customer service and operations
• Be part of a diverse, multicultural workforce
• Live and work in Dubai, a leading global business and tourism hub

🚀 Apply Now

Don’t miss this opportunity to join one of the world’s top aviation organizations.

👉 Apply Now – Emirates Group Careers

For more updates, visit the official Emirates Group Careers portal.

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