Exciting Customer Service Roles at Emirates Group – 2026

Whether you prefer customer-facing roles at the airport or behind-the-scenes support in contact centers, Emirates Group provides diverse pathways to professional success.

🌍 About Emirates Group

The Emirates Group consists of Emirates Airline, the world’s largest international airline, and dnata, a leading global air services provider. Headquartered in Dubai, the Group is known for innovation, excellence in service, and a multicultural workforce.

If you are passionate about travel, enjoy interacting with people from diverse backgrounds, and want to work with a globally recognized brand, this opportunity is for you.

🧑‍✈️ Available Job Opportunities

Selected candidates will receive comprehensive training covering customer service excellence, operational procedures, and system usage.

Job Overview: Senior Customer Service Agent

The Senior Customer Service Agent holds an essential position within the Transport Control Centre (TCC), ensuring smooth transport coordination and administrative efficiency. This role is responsible for supporting daily transport operations while delivering exceptional customer service to both internal teams and external clients.

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Job Details

Job Title	Location	Department	Application Deadline
Senior Customer Service Agent	Dubai, UAE	Transport Control Centre	23 February 2026

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Key Responsibilities

As a Senior Customer Service Agent, you will oversee transport coordination, system management, and operational support. Your primary duties will include:

• Updating and managing operational systems such as MARS and the TCC Operational System
• Processing and managing booking requests with accurate and complete information
• Liaising with transport service providers to coordinate schedules, pick-up, and drop-off arrangements
• Ensuring efficient and cost-effective utilization of transport resources
• Managing large volumes of calls, emails, and system notifications
• Serving as the primary contact point at chauffeur drive lounges (T3 and EGHQ)
• Recording, monitoring, and allocating customer complaints and feedback
• Performing regular inspections of vehicles, including cleanliness, maintenance, and driver presentation

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Qualifications and Skills Requirements

Candidates applying for this role should meet the following requirements:

• At least one year of experience in logistics, transportation, or car rental operations within the UAE
• Proven experience in customer service and client handling
• Proficiency in Microsoft Office applications
• Knowledge of additional foreign languages will be considered an advantage
• Possession of a valid UAE driving licence is preferred

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📝 Recruitment & Selection Process

1. Online Application Submission
2. Profile Screening by Recruitment Team
3. Video Interview & Online Assessment (HireVue)
4. Final Selection & Job Offer

💰 Salary & Benefits

Employees at Emirates Group enjoy a competitive tax-free salary paid in AED, along with excellent benefits, including:

• Travel benefits for employees and eligible family members
• Medical insurance and healthcare coverage
• Career development and internal growth opportunities

⭐ Why Choose Emirates Group?

• Work with a globally respected aviation brand
• Gain valuable experience in customer service and operations
• Be part of a diverse, multicultural workforce
• Live and work in Dubai, a leading global business and tourism hub

🚀 Apply Now

Don’t miss this opportunity to join one of the world’s top aviation organizations.

👉 Apply Now – Emirates Group Careers

For more updates, visit the official Emirates Group Careers portal.

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