Modon Hiring General Assistant – Facilities & Customer Service Career Opportunity

If you are seeking a hands-on role where every day brings new challenges, this opportunity offers valuable exposure to leisure, sports, and community-focused operations.

Job Overview

As a General Assistant, you will play a key role in maintaining smooth daily operations at the Velodrome. The position focuses on cleanliness, safety, operational readiness, and delivering an inclusive and welcoming experience for all visitors. You will support events, assist customers, maintain equipment, and help uphold high service standards across the facility.

Health, Safety & Compliance Responsibilities

Safety is a top priority at Modon facilities. Your responsibilities will include:

• Ensuring the health and safety of customers, staff, visitors, and contractors
• Supporting daily, weekly, and monthly statutory operational checks
• Following Normal Operating Procedures (NOPs) and Emergency Operating Procedures
• Assisting with critical incident management and reporting issues to the Duty Manager
• Maintaining full compliance with health and safety regulations at all times

Customer Service & Front-of-House Duties

Providing excellent customer service is central to this role. You will be responsible for:

• Welcoming customers and visitors in a friendly and professional manner
• Acting as a key contact point for enquiries, complaints, and documentation
• Handling customer concerns with empathy and professionalism
• Supporting reception and front-desk operations when required
• Maintaining up-to-date knowledge of Velodrome facilities, events, and programmes

Operations & Facility Support

To ensure operational readiness, the General Assistant will also:

• Assist with cleaning and tidying indoor and outdoor areas
• Set up and dismantle equipment for sessions, events, and programmes
• Issue hired equipment and fleet bikes to customers
• Monitor locker usage and bike storage areas
• Collect, clean, and prepare equipment kits for reuse
• Support basic inspection and maintenance of bikes and equipment

Sales, Promotion & Team Collaboration

Additional responsibilities include:

• Upselling Velodrome products and services based on customer needs
• Supporting promotional and outreach activities
• Working closely with team members to ensure smooth operations
• Assisting People of Determination to ensure accessibility and inclusivity
• Working flexible shifts, including evenings, weekends, and event days

Qualifications, Skills & Experience

Preferred Qualifications

• Fluency in English (additional languages are an advantage)
• First Aid and Defibrillator certification is preferred

Experience & Competencies

• Experience in a customer-facing or service-oriented environment
• Knowledge of health and safety practices in leisure or event settings
• Strong communication and customer service skills
• Ability to work independently while maintaining high standards
• Cultural awareness and a positive, inclusive mindset

How to Apply

Interested candidates can apply directly through LinkedIn using the official application link below:

👉 Apply Here:
https://www.linkedin.com/jobs/view/4330648313/

Why Join Modon?

Joining Modon as a General Assistant offers the opportunity to work in a professional, inclusive, and energetic environment while contributing to outstanding customer experiences and community engagement.

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