Al Habtoor Motors Careers: Service Manager – Automotive Workshop Job Opening in Abu Dhabi

This role is ideal for experienced automotive professionals who possess strong technical expertise, leadership capabilities, and the ability to improve workshop performance while ensuring exceptional customer satisfaction and operational success.

Job Overview: Service Manager – Automotive Workshop

Al Habtoor Motors is looking for a Service Manager responsible for managing and improving daily workshop operations while maintaining high service quality standards. The role involves supervising technical teams, optimizing productivity, and ensuring compliance with manufacturer and warranty guidelines.

Based in Abu Dhabi, this position requires strong operational control, technical supervision, and team leadership to meet performance targets and business objectives.

Key Responsibilities

Workshop Operations Management

• Supervise day-to-day workshop activities and ensure smooth coordination between technicians, service advisors, and support staff.
• Plan workloads and allocate tasks effectively to maintain efficient service turnaround times.
• Monitor workflow and ensure optimal utilization of workshop resources.

Quality Assurance and Compliance

• Ensure all repairs meet manufacturer standards and warranty policies.
• Maintain proper documentation and reduce repair rework.
• Focus on improving first-time repair success rates.

Team Leadership and Staff Development

• Lead, motivate, and guide technicians and service advisors.
• Set clear performance goals and monitor staff productivity.
• Identify skill gaps and support continuous technical training programs.

Customer Service and Escalation Handling

• Handle customer complaints and service escalations professionally.
• Implement service improvements to enhance customer satisfaction.
• Maintain strong Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance.

Financial and Operational Awareness

• Apply knowledge of auto trade finance within service operations.
• Monitor service contracts, warranty cost control, and revenue optimization.
• Coordinate closely with finance teams to support profitability goals.

Key Performance Indicators (KPIs)

Success in this role will be measured through:

• Workshop productivity and labor efficiency
• First-time fix rate and reduced repeat repairs
• Customer Satisfaction Index (CSI) and NPS improvement
• Service revenue growth and customer retention
• Cost control and operational efficiency
• Warranty claim accuracy and approval rates
• Technician utilization and scheduling effectiveness
• Completion of training and certification programs

Candidate Requirements

Educational Qualification

• Bachelor’s degree in Mechanical Engineering or Automotive Engineering preferred.

Professional Experience

• Minimum 5 years of automotive workshop or after-sales experience
• At least 3 years in a service management or leadership role
• Proven ability to manage teams and deliver operational improvements

Skills and Competencies

• Strong automotive diagnostic and technical knowledge
• Excellent leadership and people management abilities
• Strong analytical and performance monitoring skills
• Effective communication and coordination skills

Additional Requirements

• Valid driving license is mandatory.

Why Join Al Habtoor Motors?

Established Automotive Brand

Work with a trusted and reputed automotive company recognized for quality and customer service excellence across the UAE.

Career Growth Opportunities

This role offers strong leadership exposure and long-term career advancement in automotive service management.

Dynamic Work Environment

Gain experience working with advanced automotive technologies, diverse vehicle brands, and evolving customer service standards.

Performance-Driven Culture

Join a workplace that promotes accountability, innovation, and data-driven decision-making.

Role Impact in Automotive After-Sales Operations

The Service Manager plays a crucial role in balancing technical expertise with commercial performance. By improving workshop efficiency, customer satisfaction, and service revenue, the role contributes directly to business growth and brand reputation.

How to Apply

Qualified candidates who meet the above requirements can submit their CV using the details below:

📧 Email: jobs@habtoormotors.com

Applicants are encouraged to highlight workshop achievements, leadership experience, and measurable service performance improvements in their CV.

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📱 +91 96058 12580 (WhatsApp)