Etihad Airways Careers Abu Dhabi 2026 – Staff Travel Agent Vacancy (Reservations & Ticketing)

A career in aviation customer service continues to be one of the most sought-after paths in the UAE. Etihad Airways has announced a new opportunity for the position of Staff Travel Agent in Abu Dhabi. This role is ideal for professionals with experience in airline reservations, ticketing, and customer service within the aviation or travel industry.

As the national airline of the UAE, Etihad provides a dynamic international work environment, professional growth opportunities, and long-term career development prospects.

The selected candidate will play an important role in supporting travelers by managing bookings, resolving inquiries, and ensuring a smooth customer experience from start to finish.

Job Overview

Details	Information
Position	Staff Travel Agent
Company	Etihad Airways
Location	Abu Dhabi, United Arab Emirates
Job Type	Full-Time
Industry	Aviation / Travel & Tourism

Role Summary

The Staff Travel Agent will assist both internal and external customers by handling travel requests, responding to inquiries, and providing accurate service information. The role also involves resolving complaints and escalating complex cases when necessary.

The primary objective is to maintain high customer satisfaction levels while contributing to service improvement and revenue growth.

Key Responsibilities

Customer Service

Handle daily travel inquiries and booking requests
Provide accurate details about airline services
Resolve customer complaints professionally
Maintain high service standards

Operations & Coordination

Coordinate with internal teams for special travel requests
Escalate complex issues to relevant departments
Monitor and report recurring customer concerns
Support supervisors in enhancing operational efficiency

Compliance & Service Excellence

Follow company policies and aviation procedures
Maintain accurate records of customer interactions
Deliver timely and efficient support
Identify opportunities to improve service delivery

Required Qualifications

Applicants should meet the following criteria:

Minimum Diploma qualification (2 years or more)
At least 3 years of relevant experience
Background in airline reservations and ticketing
Experience in travel agency or aviation customer service

Essential Skills

Excellent communication and interpersonal skills
Strong problem-solving and complaint-resolution abilities
Knowledge of reservations and ticketing systems
Customer-oriented mindset
Ability to work effectively in a fast-paced environment

About Etihad Airways

Established in 2003, Etihad Airways is the UAE’s national carrier, operating from Abu Dhabi and connecting passengers to destinations across the Middle East, Europe, Asia, Africa, Australia, and North America. The airline continues to expand its fleet and network as part of its long-term growth strategy.

Benefits & Career Growth

Working with Etihad Airways offers numerous advantages:

Exposure to a global airline environment
Professional training and development programs
Experience in international travel operations
Long-term career progression opportunities
Pathways to senior customer service or travel management roles

How to Apply

Interested candidates can submit their applications through the official Etihad Airways careers portal.

Make sure your CV clearly highlights your experience in reservations, ticketing systems, and customer service. Since airline roles attract a high volume of applications, early submission is recommended.

Apply Now